Source note · IVR design practices
When a Lex bot collects keypad input in Amazon Connect, the default end character is #, the default deletion character is *, and the default inter-digit end timeout is 5 seconds; AWS notes callers not prompted to finish with # wait five seconds.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer) with Amazon Lex
- Subsystem
- DTMF via Lex
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Configurable fields for DTMF input; Additional configuration tips
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-aws-lex-dtmf-end-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-lex-dtmf-end-key
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-aws-lex-dtmf-end-key,
title = {IVR design practices: source note ivr-design-practices-aws-lex-dtmf-end-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-lex-dtmf-end-key},
note = {Source note ivr-design-practices-aws-lex-dtmf-end-key, checked 2026-09-25}
}