Source note · IVR design practices
The Amazon Connect Get customer input DTMF timeout is set statically between 1 and 180 seconds and, on voice, measures the wait until the first digit is entered.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- Get customer input block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · How to configure this block > Configure for DTMF input > Set timeout
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-aws-gci-dtmf-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-gci-dtmf-timeout
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-aws-gci-dtmf-timeout,
title = {IVR design practices: source note ivr-design-practices-aws-gci-dtmf-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-gci-dtmf-timeout},
note = {Source note ivr-design-practices-aws-gci-dtmf-timeout, checked 2026-09-25}
}