Source note · IVR design practices
The Amazon Connect Get customer input block routes to Timeout when no input arrives within the timeout, Default when input matches no condition or intent, and Error when the block errors or a Lex intent is not fulfilled.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- Get customer input block
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Flow block branches
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-aws-gci-branches. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-gci-branches
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-aws-gci-branches,
title = {IVR design practices: source note ivr-design-practices-aws-gci-branches},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-gci-branches},
note = {Source note ivr-design-practices-aws-gci-branches, checked 2026-09-25}
}