Source note · IVR design practices
AWS warns that when a caller types ahead across a Transfer to flow into a Store customer input block, digits entered before the next prompt plays can be dropped.
Checked 2026-09-25
- Vendor
- AWS
- Product
- Amazon Connect (Connect Customer)
- Subsystem
- DTMF type-ahead
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Flow block in Connect Customer: Get customer input — Amazon Web Services · tier 2 current vendor documentation · Error scenarios
Cite this note
APA
WarmTransfer. (2026, September 25). IVR design practices: source note ivr-design-practices-aws-dtmf-dropped-across-flows. WarmTransfer. https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-dtmf-dropped-across-flows
BibTeX
@misc{warmtransfer-claim-ivr-design-practices-aws-dtmf-dropped-across-flows,
title = {IVR design practices: source note ivr-design-practices-aws-dtmf-dropped-across-flows},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ivr-design-practices-aws-dtmf-dropped-across-flows},
note = {Source note ivr-design-practices-aws-dtmf-dropped-across-flows, checked 2026-09-25}
}