Source note · Identity SSO and directory provisioning for UC

If provisioning sets Webex userName from userPrincipalName but the SAML uid claim is sourced from user.mail, users whose mail differs from their UPN are likely to fail SSO matching.

inferred · Checked 2026-09-24

Vendor: Cisco
Product: Webex Control Hub
Subsystem: SSO and provisioning alignment
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-24
Status: inferred
Checked: 2026-09-24

Sources

Configure single sign-on in Control Hub with Microsoft Entra ID — Cisco Webex · tier 2 current vendor documentation · uid requirement, combined with Wizard default mapping and Microsoft claims table

Cite this note

APA

WarmTransfer. (2026, September 24). Identity SSO and directory provisioning for UC: source note identity-sso-provisioning-uid-upn-mismatch-risk. WarmTransfer. https://warmtransfer.net/knowledge/claims/identity-sso-provisioning-uid-upn-mismatch-risk

BibTeX

@misc{warmtransfer-claim-identity-sso-provisioning-uid-upn-mismatch-risk,
  title  = {Identity SSO and directory provisioning for UC: source note identity-sso-provisioning-uid-upn-mismatch-risk},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/identity-sso-provisioning-uid-upn-mismatch-risk},
  note   = {Source note identity-sso-provisioning-uid-upn-mismatch-risk, checked 2026-09-24}
}

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