Source note · HIPAA for contact centers and UC
Zoom states that AI features are available to customers with a BAA but that certain AI features may not be available for healthcare customers with BAAs in place.
Checked 2026-10-01
Certain AI features may not be available at this time for healthcare and higher education customers with BAAs in place.
- Vendor
- Zoom
- Product
- not restricted
- Subsystem
- AI features
- Deployment
- multi-tenant
- Region
- us
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- HIPAA Business Associate Agreement (BAA) — Zoom Communications · tier 2 current vendor documentation · AI features paragraph
Cite this note
APA
WarmTransfer. (2026, October 1). HIPAA for contact centers and UC: source note hipaa-contact-center-zoom-ai-limits-with-baa. WarmTransfer. https://warmtransfer.net/knowledge/claims/hipaa-contact-center-zoom-ai-limits-with-baa
BibTeX
@misc{warmtransfer-claim-hipaa-contact-center-zoom-ai-limits-with-baa,
title = {HIPAA for contact centers and UC: source note hipaa-contact-center-zoom-ai-limits-with-baa},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/hipaa-contact-center-zoom-ai-limits-with-baa},
note = {Source note hipaa-contact-center-zoom-ai-limits-with-baa, checked 2026-10-01}
}