Source note · HIPAA for contact centers and UC
The RingCentral Contact Center Online Terms of Service (last revised 2015-08-27) prohibit using the Contact Center plan to transmit store or otherwise handle PHI and state that RingCentral's HIPAA BAA program does not apply to the Contact Center plan.
disputed · Checked 2026-10-01
- Vendor
- RingCentral
- Product
- RingCentral Contact Center
- Subsystem
- business associate agreements
- Deployment
- multi-tenant
- Region
- us
- Release range
- terms last revised 2015-08-27
- Status
- disputed
- Checked
- 2026-10-01
Sources
- RingCentral Contact Center Online Terms of Service — RingCentral · tier 2 current vendor documentation · Section II (RingCentral Contact Center and HIPAA) and Section III.B (Prohibited Use)
Cite this note
APA
WarmTransfer. (2026, October 1). HIPAA for contact centers and UC: source note hipaa-contact-center-ringcentral-cc-tos-no-phi. WarmTransfer. https://warmtransfer.net/knowledge/claims/hipaa-contact-center-ringcentral-cc-tos-no-phi
BibTeX
@misc{warmtransfer-claim-hipaa-contact-center-ringcentral-cc-tos-no-phi,
title = {HIPAA for contact centers and UC: source note hipaa-contact-center-ringcentral-cc-tos-no-phi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/hipaa-contact-center-ringcentral-cc-tos-no-phi},
note = {Source note hipaa-contact-center-ringcentral-cc-tos-no-phi, checked 2026-10-01}
}