Source note · HIPAA for contact centers and UC

Google instructs BAA customers not to put PHI or security credentials in Conversational Agents definitions including intents training phrases and entities.

Checked 2026-10-01

Don't include PHI or security credentials in your agent definition, including intents, training phrases, and entities.

Vendor: Google
Product: Conversational Agents
Subsystem: AI features
Deployment: multi-tenant
Region: not restricted
Release range: page updated 2026-09-30
Checked: 2026-10-01

Sources

HIPAA Compliance on Google Cloud — Google Cloud · tier 2 current vendor documentation · product-specific guidance, Conversational Agents

Cite this note

APA

WarmTransfer. (2026, October 1). HIPAA for contact centers and UC: source note hipaa-contact-center-google-no-phi-in-agent-def. WarmTransfer. https://warmtransfer.net/knowledge/claims/hipaa-contact-center-google-no-phi-in-agent-def

BibTeX

@misc{warmtransfer-claim-hipaa-contact-center-google-no-phi-in-agent-def,
  title  = {HIPAA for contact centers and UC: source note hipaa-contact-center-google-no-phi-in-agent-def},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/hipaa-contact-center-google-no-phi-in-agent-def},
  note   = {Source note hipaa-contact-center-google-no-phi-in-agent-def, checked 2026-10-01}
}

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