Source note · HIPAA for contact centers and UC
Call recordings voicemail and transcripts held by a covered entity or its business associate that contain health information about an identifiable caller fall within the PHI definition because the definition is not limited to written or structured records.
inferred · Checked 2026-10-01
- Vendor
- not restricted
- Product
- not restricted
- Subsystem
- recordings and transcripts
- Deployment
- multi-tenant, on-premises, hybrid
- Region
- us
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- 45 CFR § 160.103 - Definitions — Legal Information Institute (Cornell Law School), reproducing the eCFR · tier 1 standards and regulators · § 160.103, definition of Protected health information, paragraph (1)(iii) read with the definition of Individually identifiable health information
Cite this note
APA
WarmTransfer. (2026, October 1). HIPAA for contact centers and UC: source note hipaa-contact-center-call-audio-can-be-phi. WarmTransfer. https://warmtransfer.net/knowledge/claims/hipaa-contact-center-call-audio-can-be-phi
BibTeX
@misc{warmtransfer-claim-hipaa-contact-center-call-audio-can-be-phi,
title = {HIPAA for contact centers and UC: source note hipaa-contact-center-call-audio-can-be-phi},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/hipaa-contact-center-call-audio-can-be-phi},
note = {Source note hipaa-contact-center-call-audio-can-be-phi, checked 2026-10-01}
}