Source note · Genesys Cloud with Salesforce Service Cloud Voice

For a voice-only CX Cloud deployment, Genesys Cloud utilization Maximum Capacity must be set to zero for every interaction type except calls and callbacks.

Checked 2026-09-25

Vendor: Genesys
Product: Genesys Cloud CX
Subsystem: utilization
Deployment: multi-tenant
Region: not restricted
Release range: current as of 2026-09-25
Checked: 2026-09-25

Sources

Requirements for CX Cloud from Genesys and Salesforce integration — Genesys · tier 2 current vendor documentation · Requirements, utilization configuration

Cite this note

APA

WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-util-voice-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-util-voice-only

BibTeX

@misc{warmtransfer-claim-genesys-with-salesforce-voice-util-voice-only,
  title  = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-util-voice-only},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-util-voice-only},
  note   = {Source note genesys-with-salesforce-voice-util-voice-only, checked 2026-09-25}
}

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