Source note · Genesys Cloud with Salesforce Service Cloud Voice
The Salesforce-side setup for CX Cloud Voice is to create a contact center Lightning app, create presence statuses, assign them to agents, assign contact center permissions, and build the Voice Call record page.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- setup
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup guide for CX Cloud, Voice for Salesforce Service Cloud — Genesys · tier 2 current vendor documentation · Setup guide, numbered setup steps 1 to 5
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-sf-setup-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-sf-setup-order
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-sf-setup-order,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-sf-setup-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-sf-setup-order},
note = {Source note genesys-with-salesforce-voice-sf-setup-order, checked 2026-09-25}
}