Source note · Genesys Cloud with Salesforce Service Cloud Voice
The voice, digital and external routing features of CX Cloud require a Salesforce Service Cloud Voice license.
Checked 2026-09-25
To use voice, digital and external routing features, you need a Salesforce Service Cloud Voice license.
- Vendor
- Genesys
- Product
- CX Cloud from Genesys
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Requirements for CX Cloud from Genesys and Salesforce integration — Genesys · tier 2 current vendor documentation · Requirements, Salesforce licenses
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-req-scv-license. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-req-scv-license
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-req-scv-license,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-req-scv-license},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-req-scv-license},
note = {Source note genesys-with-salesforce-voice-req-scv-license, checked 2026-09-25}
}