Source note · Genesys Cloud with Salesforce Service Cloud Voice
CX Cloud requires a self-signed certificate and private key to authenticate telephony requests between Genesys Cloud and Salesforce.
Checked 2026-09-25
A self-signed certificate and private key to authenticate the telephony request between Genesys Cloud and Salesforce.
- Vendor
- Genesys
- Product
- CX Cloud from Genesys
- Subsystem
- security
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Requirements for CX Cloud from Genesys and Salesforce integration — Genesys · tier 2 current vendor documentation · Requirements, certificate and private key
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-req-cert-key. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-req-cert-key
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-req-cert-key,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-req-cert-key},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-req-cert-key},
note = {Source note genesys-with-salesforce-voice-req-cert-key, checked 2026-09-25}
}