Source note · Genesys Cloud with Salesforce Service Cloud Voice
CX Cloud agents need the Genesys Cloud permission Integration > cxCloudSFVoice with Add, Edit and View, without Delete.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- permissions
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Requirements for CX Cloud from Genesys and Salesforce integration — Genesys · tier 2 current vendor documentation · Requirements, permissions, agents
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-req-agent-perms. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-req-agent-perms
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-req-agent-perms,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-req-agent-perms},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-req-agent-perms},
note = {Source note genesys-with-salesforce-voice-req-agent-perms, checked 2026-09-25}
}