Source note · Genesys Cloud with Salesforce Service Cloud Voice
Letting agents pause and resume recording needs the Control Call Recording app permission, which requires cloned copies of the Partner Telephony permission sets.
Checked 2026-09-25
- Vendor
- Salesforce
- Product
- Service Cloud Voice
- Subsystem
- recording
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup guide for CX Cloud, Voice for Salesforce Service Cloud — Genesys · tier 2 current vendor documentation · Setup guide, Assign contact center permission to users, recording note
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-recording-control. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-recording-control
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-recording-control,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-recording-control},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-recording-control},
note = {Source note genesys-with-salesforce-voice-recording-control, checked 2026-09-25}
}