Source note · Genesys Cloud with Salesforce Service Cloud Voice
To receive voice calls, an agent must sign into Omni-Channel with a presence status that is mapped to the Genesys Cloud On Queue status.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- presence
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Setup guide for CX Cloud, Voice for Salesforce Service Cloud — Genesys · tier 2 current vendor documentation · Setup guide, Create presence statuses
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-on-queue-signin. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-on-queue-signin
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-on-queue-signin,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-on-queue-signin},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-on-queue-signin},
note = {Source note genesys-with-salesforce-voice-on-queue-signin, checked 2026-09-25}
}