Source note · Genesys Cloud with Salesforce Service Cloud Voice
From Salesforce, the contact center is linked to Genesys Cloud by selecting an OAuth client, entering a unique integration name and a Genesys group filter, and uploading the private key file.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- contact center
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create a contact center in Salesforce Service Cloud — Genesys · tier 2 current vendor documentation · Create a contact center in Salesforce Service Cloud, Set Up Integration Settings in Genesys Cloud
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-cc-integration. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-cc-integration
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-cc-integration,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-cc-integration},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-cc-integration},
note = {Source note genesys-with-salesforce-voice-cc-integration, checked 2026-09-25}
}