Source note · Genesys Cloud with Salesforce Service Cloud Voice
Users are added to the contact center with Add Contact Center Users, and only users holding the Contact Center Admin or Contact Center Agent permission set can be selected.
Checked 2026-09-25
- Vendor
- Genesys
- Product
- CX Cloud
- Subsystem
- contact center
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Create a contact center in Salesforce Service Cloud — Genesys · tier 2 current vendor documentation · Create a contact center in Salesforce Service Cloud, Add Users to Contact Center
Cite this note
APA
WarmTransfer. (2026, September 25). Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-cc-add-users. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-cc-add-users
BibTeX
@misc{warmtransfer-claim-genesys-with-salesforce-voice-cc-add-users,
title = {Genesys Cloud with Salesforce Service Cloud Voice: source note genesys-with-salesforce-voice-cc-add-users},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-with-salesforce-voice-cc-add-users},
note = {Source note genesys-with-salesforce-voice-cc-add-users, checked 2026-09-25}
}