Source note · Troubleshooting Genesys Cloud WebRTC phone problems
Poly headset call controls in Genesys Cloud need Plantronics Hub installed and do not support Poly Lens, while Sennheiser/EPOS headsets need EPOS Connect.
Checked 2026-10-02
Genesys Cloud does not support Poly Lens.
- Vendor
- Genesys
- Product
- Genesys Cloud
- Subsystem
- headset integration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure headsets for embedded clients — Genesys · tier 2 current vendor documentation · Poly and EPOS sections
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Genesys Cloud WebRTC phone problems: source note genesys-cloud-webrtc-troubleshooting-headset-poly-hub. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-webrtc-troubleshooting-headset-poly-hub
BibTeX
@misc{warmtransfer-claim-genesys-cloud-webrtc-troubleshooting-headset-poly-hub,
title = {Troubleshooting Genesys Cloud WebRTC phone problems: source note genesys-cloud-webrtc-troubleshooting-headset-poly-hub},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-webrtc-troubleshooting-headset-poly-hub},
note = {Source note genesys-cloud-webrtc-troubleshooting-headset-poly-hub, checked 2026-10-02}
}