Source note · Genesys Cloud CX telephony and BYOC
Genesys recommends TCP rather than UDP when SIP headers carry large amounts of UUI or custom data, because UDP messages that exceed the MTU can cause call failures.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- SIP transport
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Choose a trunk transport protocol — Genesys · tier 2 current vendor documentation · UDP and TCP protocol descriptions
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-transport-tcp-for-uui. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-transport-tcp-for-uui
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-transport-tcp-for-uui,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-transport-tcp-for-uui},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-transport-tcp-for-uui},
note = {Source note genesys-cloud-telephony-transport-tcp-for-uui, checked 2026-09-24}
}