Source note · Genesys Cloud CX telephony and BYOC
The carrier must add the Genesys Cloud public SIP IP addresses for the region to its carrier-side ACL allowlist, and send inbound calls to the public SIP load balancer DNS names or the trunk FQDN.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX BYOC Cloud
- Subsystem
- carrier interop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Carrier requirements for BYOC Cloud — Genesys · tier 2 current vendor documentation · network infrastructure and inbound call routing bullets
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-carrier-acl-allowlist. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-carrier-acl-allowlist
BibTeX
@misc{warmtransfer-claim-genesys-cloud-telephony-carrier-acl-allowlist,
title = {Genesys Cloud CX telephony and BYOC: source note genesys-cloud-telephony-carrier-acl-allowlist},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-telephony-carrier-acl-allowlist},
note = {Source note genesys-cloud-telephony-carrier-acl-allowlist, checked 2026-09-24}
}