Source note · Setting up SSO and SCIM provisioning for Genesys Cloud
Users can sign in with a non-email identifier by choosing an alternative Name Identifier Format, and with Entra SCIM the identifier can be mapped to the Genesys externalIds extension keyed on the IdP Issuer URI.
Checked 2026-10-01
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- single sign-on
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Checked
- 2026-10-01
Sources
- Configure SSO identity provider without email address — Genesys · tier 2 current vendor documentation · Body paragraphs 2-4 and mapping table
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-sso-nameid-non-email. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-sso-nameid-non-email
BibTeX
@misc{warmtransfer-claim-genesys-cloud-sso-scim-setup-sso-nameid-non-email,
title = {Setting up SSO and SCIM provisioning for Genesys Cloud: source note genesys-cloud-sso-scim-setup-sso-nameid-non-email},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-sso-scim-setup-sso-nameid-non-email},
note = {Source note genesys-cloud-sso-scim-setup-sso-nameid-non-email, checked 2026-10-01}
}