Source note · Genesys Cloud CX routing and Architect flows
By default, an agent can handle at the same time one voice call, one callback, one email, up to four chats, up to four messages and up to four workitems.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- utilization
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Agent utilization — Genesys · tier 2 current vendor documentation · Agent utilization: default utilization list
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-utilization-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-utilization-defaults
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-utilization-defaults,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-utilization-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-utilization-defaults},
note = {Source note genesys-cloud-routing-utilization-defaults, checked 2026-09-24}
}