Source note · Genesys Cloud CX routing and Architect flows
In Architect, the Transfer to ACD action accepts up to 20 preferred agent/score pairs, built with functions such as MakeAgentScorePair and MakeListAgentScorePair.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX Architect
- Subsystem
- Transfer to ACD
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Transfer to ACD action — Genesys · tier 2 current vendor documentation · Transfer to ACD action: Preferred Agents field
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-tacd-preferred-20. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-tacd-preferred-20
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-tacd-preferred-20,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-tacd-preferred-20},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-tacd-preferred-20},
note = {Source note genesys-cloud-routing-tacd-preferred-20, checked 2026-09-24}
}