Source note · Genesys Cloud CX routing and Architect flows
The Transfer to ACD action can override the default in-queue handling to choose the in-queue flow that the customer hears while on hold.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX Architect
- Subsystem
- Transfer to ACD
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Transfer to ACD action — Genesys · tier 2 current vendor documentation · Transfer to ACD action: Override default in-queue handling field
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-tacd-inqueue-override. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-tacd-inqueue-override
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-tacd-inqueue-override,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-tacd-inqueue-override},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-tacd-inqueue-override},
note = {Source note genesys-cloud-routing-tacd-inqueue-override, checked 2026-09-24}
}