Source note · Genesys Cloud CX routing and Architect flows
The number of preferred agent/score pairs can be raised from 20 to at most 100 by contacting Genesys support.
Checked 2026-09-24
You can increase the number of agent/score pairs up to a maximum of 100
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- preferred agent routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Advanced routing overview — Genesys · tier 2 current vendor documentation · Advanced routing overview: Preferred agent routing section
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-preferred-100-support. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-preferred-100-support
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-preferred-100-support,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-preferred-100-support},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-preferred-100-support},
note = {Source note genesys-cloud-routing-preferred-100-support, checked 2026-09-24}
}