Source note · Genesys Cloud CX routing and Architect flows
When choosing the agent for the next interaction, Genesys Cloud only looks back 7 days.
Checked 2026-09-24
When determining which agent to route the next interaction, Genesys Cloud only looks back 7 days.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ACD
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Routing and evaluation methods — Genesys · tier 2 current vendor documentation · Routing and evaluation methods: Evaluation methods note
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-lookback-7-days. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-lookback-7-days
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-lookback-7-days,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-lookback-7-days},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-lookback-7-days},
note = {Source note genesys-cloud-routing-lookback-7-days, checked 2026-09-24}
}