Source note · Genesys Cloud CX routing and Architect flows
When several interactions are waiting and an agent becomes free, the highest-ranked interaction routes first; ranking combines arrival time with priority.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- ACD
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Genesys Cloud ACD processing — Genesys · tier 2 current vendor documentation · Genesys Cloud ACD processing: Scenario 2 (interaction surplus)
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-interaction-surplus. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-interaction-surplus
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-interaction-surplus,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-interaction-surplus},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-interaction-surplus},
note = {Source note genesys-cloud-routing-interaction-surplus, checked 2026-09-24}
}