Source note · Genesys Cloud CX routing and Architect flows
Under best available skills or all skills matching, if no agent with all the required skills is available, the call waits until one becomes available.
Checked 2026-09-24
If no agents with all skills are available, then the call waits until an agent with all skills becomes available
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- evaluation methods
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Routing and evaluation methods — Genesys · tier 2 current vendor documentation · Routing and evaluation methods: Evaluation methods
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-eval-waits-for-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-eval-waits-for-skills
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-eval-waits-for-skills,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-eval-waits-for-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-eval-waits-for-skills},
note = {Source note genesys-cloud-routing-eval-waits-for-skills, checked 2026-09-24}
}