Source note · Genesys Cloud CX routing and Architect flows
Best available skills looks at the 100 agents with the longest time since last interaction, keeps those who have all required skills, and routes to the one with the highest average proficiency; idle time breaks ties.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- evaluation methods
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Routing and evaluation methods — Genesys · tier 2 current vendor documentation · Routing and evaluation methods: Evaluation methods > Best available skills
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-eval-best-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-eval-best-available
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-eval-best-available,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-eval-best-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-eval-best-available},
note = {Source note genesys-cloud-routing-eval-best-available, checked 2026-09-24}
}