Source note · Genesys Cloud CX routing and Architect flows
All skills matching picks the agent with the longest time since last interaction among agents who have all required skills, and ignores proficiency.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- evaluation methods
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Routing and evaluation methods — Genesys · tier 2 current vendor documentation · Routing and evaluation methods: Evaluation methods > All skills matching
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-eval-all-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-eval-all-skills
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-eval-all-skills,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-eval-all-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-eval-all-skills},
note = {Source note genesys-cloud-routing-eval-all-skills, checked 2026-09-24}
}