Source note · Genesys Cloud CX routing and Architect flows
Genesys plans no further enhancements to conditional group routing (CGR) and recommends migrating CGR rules to Conditional Group Activation (CGA).
Checked 2026-09-24
Genesys does not plan any future enhancement to CGR and recommends that you migrate your CGR rules to CGA.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- conditional group routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Conditional group routing overview — Genesys · tier 2 current vendor documentation · Conditional group routing overview: CGA notice
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cgr-no-enhancements. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cgr-no-enhancements
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-cgr-no-enhancements,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cgr-no-enhancements},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cgr-no-enhancements},
note = {Source note genesys-cloud-routing-cgr-no-enhancements, checked 2026-09-24}
}