Source note · Genesys Cloud CX routing and Architect flows
CGA acts as a gatekeeper for agent groups: a routing method can consider a group's agents only while CGA has made that group available.
Checked 2026-09-24
CGA acts as a gatekeeper of agent groups; the routing method can consider the agents in a group for conversation routing only if CGA makes the group available.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- conditional group activation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Conditional Group Activation overview — Genesys · tier 2 current vendor documentation · Conditional Group Activation overview: CGA and routing methods
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cga-gatekeeper. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cga-gatekeeper
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-cga-gatekeeper,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cga-gatekeeper},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cga-gatekeeper},
note = {Source note genesys-cloud-routing-cga-gatekeeper, checked 2026-09-24}
}