Source note · Genesys Cloud CX routing and Architect flows
CGA cannot be configured on a queue that has CGR enabled.
Checked 2026-09-24
CGA cannot be configured on a queue that has CGR enabled
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- conditional group activation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Conditional Group Activation overview — Genesys · tier 2 current vendor documentation · Conditional Group Activation overview: CGA and CGR comparison
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cga-excludes-cgr. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cga-excludes-cgr
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-cga-excludes-cgr,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cga-excludes-cgr},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cga-excludes-cgr},
note = {Source note genesys-cloud-routing-cga-excludes-cgr, checked 2026-09-24}
}