Source note · Genesys Cloud CX routing and Architect flows
CGA works with standard, bullseye, preferred agent and predictive routing, but not with direct routing or last agent routing.
Checked 2026-09-24
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- conditional group activation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Conditional Group Activation overview — Genesys · tier 2 current vendor documentation · Conditional Group Activation overview: routing method compatibility
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cga-compatibility. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cga-compatibility
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-cga-compatibility,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-cga-compatibility},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-cga-compatibility},
note = {Source note genesys-cloud-routing-cga-compatibility, checked 2026-09-24}
}