Source note · Genesys Cloud CX routing and Architect flows
Bullseye routing and preferred agent routing each allow up to six rings that widen the agent selection pool step by step.
Checked 2026-09-24
You can create up to six rings to expand the selection pool gradually
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Advanced routing overview — Genesys · tier 2 current vendor documentation · Advanced routing overview: Bullseye routing and Preferred agent routing sections
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-bullseye-six-rings. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-bullseye-six-rings
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-bullseye-six-rings,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-bullseye-six-rings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-bullseye-six-rings},
note = {Source note genesys-cloud-routing-bullseye-six-rings, checked 2026-09-24}
}