Source note · Genesys Cloud CX routing and Architect flows
When preferred agents are used with bullseye routing, Genesys Cloud considers preferred agents whether or not they have the required skills.
Checked 2026-09-24
If you use preferred agents along with bullseye routing, Genesys Cloud considers preferred agents for routing whether they have required skills or not
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Advanced routing overview — Genesys · tier 2 current vendor documentation · Advanced routing overview: Preferred agent routing section
Cite this note
APA
WarmTransfer. (2026, September 24). Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-bullseye-preferred-skills. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-bullseye-preferred-skills
BibTeX
@misc{warmtransfer-claim-genesys-cloud-routing-bullseye-preferred-skills,
title = {Genesys Cloud CX routing and Architect flows: source note genesys-cloud-routing-bullseye-preferred-skills},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-routing-bullseye-preferred-skills},
note = {Source note genesys-cloud-routing-bullseye-preferred-skills, checked 2026-09-24}
}