Queue membership is built either from individual users or from a work team; the two cannot be combined on one queue.
Checked 2026-09-30
You can add one user at a time to a queue or you can add a work team to a queue. You cannot do both.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and configure queues — Genesys · tier 2 current vendor documentation · Members tab section; add a work team
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-users-or-work-team. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-users-or-work-team
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-users-or-work-team,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-users-or-work-team},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-users-or-work-team},
note = {Source note genesys-cloud-queue-setup-users-or-work-team, checked 2026-09-30}
}