In a Transfer to ACD action, one point of priority is equivalent to one extra minute of waiting time.
Checked 2026-09-30
One point of priority equals adding one minute of time that the call is waiting.
- Vendor
- Genesys
- Product
- Genesys Cloud CX Architect
- Subsystem
- Architect
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Transfer to ACD action — Genesys · tier 2 current vendor documentation · Action settings; Priority
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-transfer-acd-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-transfer-acd-priority
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-transfer-acd-priority,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-transfer-acd-priority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-transfer-acd-priority},
note = {Source note genesys-cloud-queue-setup-transfer-acd-priority, checked 2026-09-30}
}