The Architect Transfer to ACD action sets the target queue, a priority, required ACD skills, a language skill, up to 20 preferred agents with scores, and an optional in-queue flow override.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX Architect
- Subsystem
- Architect
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Transfer to ACD action — Genesys · tier 2 current vendor documentation · Action settings table
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-transfer-acd-fields. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-transfer-acd-fields
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-transfer-acd-fields,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-transfer-acd-fields},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-transfer-acd-fields},
note = {Source note genesys-cloud-queue-setup-transfer-acd-fields, checked 2026-09-30}
}