Standard routing offers three evaluation methods: All skills matching; Best available skills; and Disregard skills, next agent.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- evaluation methods
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Specify routing and evaluation methods — Genesys · tier 2 current vendor documentation · Evaluation Method step
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-standard-eval-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-standard-eval-options
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-standard-eval-options,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-standard-eval-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-standard-eval-options},
note = {Source note genesys-cloud-queue-setup-standard-eval-options, checked 2026-09-30}
}