The Queues Activity Detail view shows a queue's waiting and interacting counts and agent statuses in real time, and supervisors can activate or deactivate agents from it.
Checked 2026-09-30
The information in the Queues Activity Detail view updates in real time.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- analytics
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Queues Activity Detail view — Genesys · tier 2 current vendor documentation · Article introduction; Activate or deactivate agents section
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-queue-activity-view. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-queue-activity-view
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-queue-activity-view,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-queue-activity-view},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-queue-activity-view},
note = {Source note genesys-cloud-queue-setup-queue-activity-view, checked 2026-09-30}
}