Under the Genesys Cloud AI Experience token model, predictive routing consumes one token for every 17 interactions routed.
Checked 2026-09-30
One token is consumed for every 17 interactions routed
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Genesys Cloud tokens model — Genesys · tier 2 current vendor documentation · Genesys Cloud AI Experience metering details; Predictive routing row
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-predictive-token-rate. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-predictive-token-rate
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-predictive-token-rate,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-predictive-token-rate},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-predictive-token-rate},
note = {Source note genesys-cloud-queue-setup-predictive-token-rate, checked 2026-09-30}
}