When queues use different scoring methods, Genesys Cloud routes interactions from priority-score queues first.
Checked 2026-09-30
When different queues have different scoring methods, Genesys Cloud first routes the interactions in queues that have the priority score method set.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- scoring
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Specify routing and evaluation methods — Genesys · tier 2 current vendor documentation · Scoring Method step; note on mixed methods
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-mixed-scoring-order. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-mixed-scoring-order
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-mixed-scoring-order,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-mixed-scoring-order},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-mixed-scoring-order},
note = {Source note genesys-cloud-queue-setup-mixed-scoring-order, checked 2026-09-30}
}