If no in-queue flow is selected on the queue's Voice tab, the organization's default in-queue flow is used.
Checked 2026-09-30
If you do not select an in-queue flow, the system uses the organization's default in-queue flow.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- voice settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and configure queues — Genesys · tier 2 current vendor documentation · Voice tab; In-Queue Flow
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-inqueue-flow-default. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-inqueue-flow-default
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-inqueue-flow-default,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-inqueue-flow-default},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-inqueue-flow-default},
note = {Source note genesys-cloud-queue-setup-inqueue-flow-default, checked 2026-09-30}
}