Disregard skills, next agent ignores skill requirements and routes to the agent with the longest idle time.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- evaluation methods
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Routing and evaluation methods — Genesys · tier 2 current vendor documentation · Evaluation methods; Disregard skills, next agent
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-eval-disregard. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-eval-disregard
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-eval-disregard,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-eval-disregard},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-eval-disregard},
note = {Source note genesys-cloud-queue-setup-eval-disregard, checked 2026-09-30}
}