Best available skills examines the 100 agents with the longest time since their last interaction and selects the one with the highest average skill proficiency, using idle time as the tiebreaker.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- evaluation methods
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Routing and evaluation methods — Genesys · tier 2 current vendor documentation · Evaluation methods; Best available skills
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-eval-best-available. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-eval-best-available
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-eval-best-available,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-eval-best-available},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-eval-best-available},
note = {Source note genesys-cloud-queue-setup-eval-best-available, checked 2026-09-30}
}