In Genesys Cloud, an administrator creates a queue from Menu > User Management > Queues.
Checked 2026-09-30
Click Menu > User Management > Queues.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- queues
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and configure queues — Genesys · tier 2 current vendor documentation · Create a queue procedure; first step
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-create-queue-path. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-create-queue-path
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-create-queue-path,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-create-queue-path},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-create-queue-path},
note = {Source note genesys-cloud-queue-setup-create-queue-path, checked 2026-09-30}
}