Bullseye rings are populated either by assigning users or groups to ring numbers on the Members tab or by listing skills to remove on exit from each ring on the Routing tab.
Checked 2026-09-30
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- bullseye routing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and configure queues — Genesys · tier 2 current vendor documentation · Routing tab; Bullseye routing; Option 1 and Option 2
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-two-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-two-options
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-bullseye-two-options,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-bullseye-two-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-bullseye-two-options},
note = {Source note genesys-cloud-queue-setup-bullseye-two-options, checked 2026-09-30}
}