The voice alerting timeout on a queue ranges from 7 to 59 seconds.
Checked 2026-09-30
The maximum alerting time is 59 seconds and the minimum is 7 seconds.
- Vendor
- Genesys
- Product
- Genesys Cloud CX
- Subsystem
- voice settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and configure queues — Genesys · tier 2 current vendor documentation · Voice tab; Alerting Timeout
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-alerting-timeout. WarmTransfer. https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-alerting-timeout
BibTeX
@misc{warmtransfer-claim-genesys-cloud-queue-setup-alerting-timeout,
title = {Setting up queues and skills-based routing in Genesys Cloud: source note genesys-cloud-queue-setup-alerting-timeout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/genesys-cloud-queue-setup-alerting-timeout},
note = {Source note genesys-cloud-queue-setup-alerting-timeout, checked 2026-09-30}
}